Frequently Asked Questions

No. For our CE classes you must be on camera and engaged in the course. Per the State of Massachusetts, you must comply with our thresholds in order to receive credit in addition to following CCIAOR’s Real Estate School Policies. 

For NON-CE courses, being off camera is allowable, but we encourage on-camera attendance for a more robust learning experience.

Class requirements and guidelines for receiving Continuing Education (CE) Credit:

*Instructors and attendees will be required to be on camera and visible throughout the class, and must properly display their first and last name in Zoom.

*Performing other tasks is not allowed during class time. This includes and is not limited to driving, taking phone calls, walking, etc.

*You will be muted unless advised otherwise, to eliminate unnecessary background noises.

*Attendees should be comfortable with the chat, poll and breakout features, which are needed to engage with the instructor, staff and to meet minimum engagement requirements.

*Classes will begin promptly at the published start time and your participation will be monitored by the host/proctor. We suggest joining 10-15 minutes early to troubleshoot any technical issues.

*At no time should you log off during class. If you get disconnected from the class due to a technical issue, please immediately reach out to our staff for assistance.

*If you must step away from your computer for any reason, use the chat feature to let your host/proctor know. You must attend the class in its entirety, per state law to obtain credit for this CE class.

No. For your CE class you must be on camera and not driving, walking, conversing, etc. We recommend you present yourself in virtual class as you would an in-person class.

We keep most classes available to you for 7 days. You can go back to the course on your PEARL Dashboard and get what you need. It’s right where you left it!

Your Zoom session will launch from within your course player, the lesson modules of the course you access from your PEARL Dashboard. If this is your first Zoom session, you will need to install Zoom, click here for assistance. If you have joined a Zoom session from your computer before, just continue through your lesson modules until the Launch Your Zoom Session module appears. Zoom will launch from a button click.

We’re always happy to hear from you! Our main phone number is 508-957-4300; you can email the member services team directly at [email protected]. Please note that although Zoom chat is monitored, this is not the most effective way to contact the association with questions, as the message could easily be lost with the chats from other agents.